The User Service Helpdesk offers support to existing and future users of operational services and to all visitors to our website.

The helpdesk aims to answer all enquiries within three working days, whenever possible. When enquiries require more detailed investigation or involve the help of staff outside the User Service, an interim response is provided with the aim of providing the full response within 15 working days.

The User Service Helpdesk provides:

• Enquiry answering service.
• Service registration support.
• Registration for service news alerts.
• Documentation and other information on CDs/DVDs and in printed form.
• User assistance for ordering meteorological data and products from the EUMETSAT Data Centre Archive.

Feel free to contact us if you would like to register for a service; if you have a question relating to one of our services, or if you just want to provide us with feedback on the service we provide. Our Helpdesk Assistants will be happy to help you.

The User Service Helpdesk is based at the EUMETSAT Headquarters and can be contacted during normal working hours, Monday to Thursday 08:30–17:15 CET, Friday 08:30–16:00 CET.

Contact Points

Tel: +49 6151 807 3660/3770
Fax: +49 6151 807 3790