The EUMETSAT matrix organisation captures all the expertise required to deliver programmes agreed by the Council
The EUMETSAT programmes and activities are implemented by the Secretariat under the responsibility of the Director-General.
The Secretariat is organised as a matrix involving four departments.
The Management Board, composed of the Director-General and the four department directors, is the highest level management structure at organisation level.
The four departments capture all scientific, technical, administrative and managerial expertise required to deliver the programmes and activities approved by Council.
The Operations and Services to users (OPS) department exploits all EUMETSAT operational satellite systems, delivers data, product and support services to users, including training, and plans new services in response to their needs.
The Programme preparation and Development (PRD) department prepares new programmes and creates the conditions for their approval by the Council. It manages the design, development and validation (phases 0/A to E1) of new operational satellite systems until their hand-over to operations.
Organised by competence, the Technical and Scientific Support (TSS) department provides technical, scientific and management support to the development and operations of EUMETSAT satellite systems, and provides process and quality assurance support to the full Secretariat.
The Administration (ADM) department administers the financial and human resources and the regulatory framework for the Secretariat’s activities. It delivers legal, financial, and procurement processes and internal support services, including management of the headquarters infrastructure.
The Strategy, Communication and International Relations Division (SCIR) provides advice on EUMETSAT policy, strategy and on relations with non-Member States and international organisations, and delivers internal and external communications services in support of the implementation of the strategy. The Chief Scientist provides guidance on all scientific aspects of strategic relevance to EUMETSAT, with emphasis on prospective activities, international partnerships and internal assessment.
The Quality Management Unit provides the Director-General and the Management Board with an independent assessment of the effectiveness and efficiency of the Secretariat’s management system processes and of the management of associated risks and proposes related improvements.
The EUMETSAT Quality Policy is:
- Monitor and control all key processes by setting up and maintaining the EUMETSAT Management System (EMS) conforming to the requirements of ISO9001:2015;
- Ensure that the current and future needs and expectations of the users of EUMETSAT products, services and data, communicated either directly or through representatives on Delegate Bodies, are known and understood;
- Meet agreed user needs and expectations by ensuring that the most appropriate processes, resources and infrastructure are in place and secured;
- Ensure that the EUMETSAT Secretariat and the EMS operate in compliance and with maximum effectiveness and efficiency and that the EMS continues to meet the organisation’s needs, through regularly evaluating data generated in the operation of the EMS and from other sources, and establishing internal audits based on risks;
- Strive for continual improvement of the EMS by implementing improvements identified through systematically evaluating performance and other data or through considering proposals for improvement made by individuals.